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Patient-direct supply

Request patient-direct onboarding.

Supplies for an individual patient are fulfilled through M2's M24U DME program, separate from the PCSS wholesale portal. Send your practice details to begin onboarding. M2 will email your official documents for signature, then send your secure Equipia invitation.

  1. 1Send your practice detailsPractice name, practice address(es), each provider's name and individual NPI, and your account point person. No patient information.
  2. 2PCSS forwards your request to M2Your details go to M2's new-account team, which handles M24U DME onboarding.
  3. 3Sign M2's documentsM2's onboarding specialist emails the official M24U DME BAA and New Account Form by DocuSign. Your account point person signs, then M2 signs.
  4. 4Receive your Equipia invitationAfter both signatures, M2 sends your welcome package and a secure Equipia invitation so your providers can register. Equipia access comes from that invitation — PCSS does not issue logins.

Newly invited or already registered?

Newly invited? Complete registration using M2's secure Equipia invitation. Already registered? Sign in through the M2 portal access you established. Do not submit another onboarding request. Waiting for your welcome invitation? Contact PCSS so we can follow up with M2.

Contact PCSS at (803) 422-2710 if you need help finding it.

Also need stock for your practice? Create a separate PCSS wholesale account and complete the wholesale agreement. M2 onboarding does not activate wholesale ordering.

Never send patient information through this website. Patient documents belong in M2's secure Equipia workflow.

Practice

Your practice’s general contact mailbox.

Account point person

The person who will receive and sign M2’s DocuSign documents and receive the welcome package.

M2 sends the signing request and welcome instructions to this address.

Additional practice contacts (optional)

Copy up to two practice colleagues on the initial onboarding request to M2. Only add work email addresses you have permission to include. These copies do not give portal access or make anyone a signer. We ask M2 to include them on follow-ups; M2 manages those later copies.

Practice address

Location 1

Providers

Each provider's name and individual (Type 1) NPI. The group NPI, PTAN and Tax ID are not needed at this stage.

Choose the rep helping your practice. If you don’t have a rep or aren’t sure, you can still submit this request.

Practice and provider information only. Do not include any patient information — no names, dates of birth, Medicare numbers or clinical details. Patient documents belong in M2's secure Equipia workflow, never on this website.

Or call (803) 422-2710

We use these details only to start your M24U DME onboarding with M2 and to respond to your request.